Customer On-boarding (COB)

Faster Access to Revenue through Effective Customer On-boarding

Bringing new customers on-stream faster generates revenue and profits sooner, yet procedures for new customer on-boarding are often intensely manual, paper-driven and plagued by interdepartmental delay. Singularity has helped securities firms achieve cycle time reductions of up to 80% in their Customer On-boarding process, eliminating over 60% of manual steps and increasing throughput capacity without adding staff. And the benefits of better customer on-boarding extend beyond faster access to revenue: greater visibility to who is on-boarding when and for which products results in more cross-selling opportunities and enhanced customer satisfaction.

Singularity's Customer On-boarding Accelerator automates the Customer On-boarding Process, dramatically reducing on-boarding times and increasing on-boarding visibility while reducing operational risk and increasing cross-sell rates.

• A workflow and business process-based solution that automates customer on-boarding from start to finish
• Support for multiple lines of business for new customers including Equities, FX and Fixed Income
• Support for multiple types of customer including Funds, Brokers, Custodians and Administrators
• Automation of compliance to Anti Money Laundering (AML), Know Your Customer (KYC) and other regulatory requirements
• Automation of Legal and Credit on-boarding steps
• Real-time visibility of on-boarding status across all products and lines of business
• An easy-to-use browser-based interface for staff, enabling fast customer set-up and multiple account creation