Case Management

Driving Work to Completion with Effective Case Management

Singularity's Case Management Accelerator radically reduces the complexity and 'time to completion' of case handling. The Accelerator provides a single, consolidated view of all cases being managed by an organisation and automates the processes and activities required to drive cases quickly and effectively. Singularity's experience in case management extends to implementing specialist solutions for forensics, tribunal and insolvency practitioners.

Case Management - the management of the interactions between an individual and a public body - is critical to the work of many organisations, but it is often intensely manual, paper-driven and plagued by delay and poor visibility. Singularity's Case Management Accelerator automates the manual steps, routes work to the right people at the right time, reduces manual hand-offs and replaces paperwork with electronic forms, ensuring an efficient and productive experience for both staff and customers.

Highlights

• Consolidated real-time view of cases and all associated data, files and correspondence using an intuitive interface
• Instant access to live information for case workers
• Measurable improvements in case completion times, customer response times and case effort and cost
• Frees case officers and case workers from managing large amounts of paper forms & records
• Reduced processing errors through reduced manual records, data entry and hand-offs
• Automatic initiation of activities and processes in reaction to predefined events speeds up case processing
• Reminder handling for correspondence tracking
• Instant alerting, notification and escalation drives work to the right people at the right time
• Comprehensive, flexible reporting capability for management reporting, ad-hoc queries and performance analysis