Corporate Workflow

Transforming Service Delivery with Streamlined Processes

Singularity's Corporate Workflow solution enables public authorities to transform how they deliver their services to the citizen. Our award-winning workflow solution joins up and optimises service delivery from front to back-office, standardising best practice, driving efficiency and releasing the full potential of your staff.

Highlights

Singularity has the unique combination of public sector expertise and innovative technology you need to achieve your efficiency and e-government objectives. With over 100 local and central government customers, we have transformed citizen-facing services including planning, revenues and benefits, freedom of information and complaints as well as internal processes such as recruitment, invoicing and legal case management.

• Increased productivity through automatic routing of work tasks across departments and reduction of manual hand-offs
• Front office applications integrated to back-office service delivery
• Reduced or eliminated duplication of processes in different areas of an authority or agency
• Reduced costs through increased automation, reduced manual tasks and optimised routing of work
• Increased operational visibility, giving an end-to-end view of service delivery and overall performance
• Streamlined, standardised processes and best-practice shared across the organisation
• Increased accuracy and reduced errors through reduced manual data entry and automated exception management