Transforming Service Delivery with Streamlined Processes Provisioning

Provisioning

Singularity's Provisioning Accelerator enables telcos and CSPs to accelerate customer provisioning, dramatically reduce customer acquisition costs and quickly roll-out new products and services. The Accelerator enables our customers to link together legacy infrastructure with order management and service delivery, adding self-service and other features so that products become easy to buy as well as easy to fulfil.

Provisioning - the management of service delivery after the initial customer order through to its fulfillment- is critical to customer service, but it is often plagued by delay, errors and manual hand-offs. Singularity's Provisioning Accelerator automates manual steps, facilitates customer self-service, validates customer details and product compatibility and links order processing to service fulfillment.

• Pre-order checking to validate retail and business customer details and review product compatibility, preventing most common failures in provisioning such as address mismatch, thereby increasing customer satisfaction
• An Order Processor that supports variable rates for connection fees and ongoing rental charges, and allows directly fulfilled items to be dispatched to customers and charged to their standard bill as well as credit or debit cards
• Integration to legacy OSS and BSS systems on mainframe, Unix or Windows as well as leading CRM systems such as Oracle (Siebel)
• Support for fixed and mobile products, and across a range of calling features
• Support for the provisioning and management of new Value Added Service offerings
• Fault Handling - capturing customer complaints and error reports accurately, determining the correct resolution, scheduling repairs and keeping customers informed

Fault Reporting

Singularity's Assurance Accelerator dramatically reduces customer maintenance costs and turning around customers' faults and issues. The accelerator enables our customers to link together legacy infrastructure with fault reporting systems adding self-service and other features so that products become easy to maintain.

Assurance - the management of in-life services after installation is critical to customer service but is also plagued by delay , errors and manual hand-offs. Singularity's Assurance Accelerator automates manual steps, facilitates customer self-service, validates customer details and product compatibility, links order processing to service fulfillment and streamlines assurance processes.

• Capturing customer complaints and error reports accurately
• Determining the correct resolution
• Scheduling repairs
• Keeping customers informed

Singularity's provisioning and fault reporting accelerator is provided as part of our overall Lead to Cash and Trouble to Resolve services - the process re-engineering service we provide that optimizes the entire end-to-end process from acquiring a potential lead through to on-boarding them as a customer and subsequent billing.